Updated 14th November 2022
We are all hoping that the worst of Covid-19 is behind us but with the onset of cold weather in the Northern hemisphere, we remain on alert.
At Governors’ we have assembled a Covid-19 Response Committee whose job it is to oversee our procedures, operations and the guest experience – ensuring health and safety are at the forefront. The team is headed by Dr Romi Grammaticas, Governors’ co-founder and UK-qualified GP, with representatives at all levels of operations and departments engaged to ensure smooth implementation in each property. In addition to this, all our staff at our Kenya properties are fully vaccinated with the AstraZeneca vaccine.
This document outlines the minimum of the policies and procedures we have in place for the safety of our guests and our staff.
Our team and responsiveness is designed to be agile and adaptive, monitoring and working with the latest available information from the WHO and government authorities. As such, practices indicated below may be adapted and changed as the situation evolves, with this document live and subject to change.
GOVERNORS’ CAMP PROPERTIES:
Welcome, Arrival and Check Out
Covid-19 Tests for our Guests
We are guided by Health Ministry and Government Guidelines in each country we operate in for administering tests to our guests, as well as WHO and IATA recommendations. Covid-19 tests are available, if required, in various medical centres in Nairobi. Should it be required, we can assist with in-camp Covid testing, please see HERE for more information on this service.
Hygiene and Cleanliness in Public Areas
Food and Service
Swimming pools at Governors’ Mugie House and Loldia House
The WHO has indicated that pools that are well-kept with chlorine levels between 1-3mg/l, with the pH between 6.8-7.4 are safe. Guest numbers at the pools are limited, and poolside furniture is regularly cleaned between uses and well-spaced.
Massages and Spa Treatments
These are taking place at all properties with strict hygiene controls.
Health of Governors’ Staff
Guests with illness symptoms
We have a robust medical management team who consult with the patient and staff, advise the relevant health officials and guide actions based on the Ministry of Health requirements in Kenya and Rwanda. The safety and comfort of all guests is of the highest priority, and all our staff have received training in handling suspected cases.
GOVERNORS’ BALLOON SAFARIS:
Pick up and Check-In
Flying and Bush Breakfast
Stringent safety measures have been applied, based on IATA and WHO recommendations for aircraft travel.
Waiting Lounge and Check-in Experience
Airplanes and Flying
GOVERNORS’ MEET & GREET NAIROBI SERVICES:
Please check on the latest government requirements for travel prior to departure. You can find information on this HERE.
Our driver shall be waiting for you at the arrivals gate with your name displayed on a sign. Our cars are thoroughly sanitised with cleaning agents prior to your arrival.
If you have any questions on any of our Covid-19 protocols, please send us an email on firstname.lastname@example.org