Open-spaces, sunshine and fresh air is an excellent environment for avoiding Covid, making a safari one of the best activities to indulge in at this time.
Issued 2nd June 2020.
At Governors’ we have assembled a Covid-19 Response Committee whose job it is to oversee our procedures, operations and the guest experience – ensuring health and safety are at the forefront. The team is headed by Dr Romi Grammaticas, Governors’ co-founder and UK-qualified GP, with representatives at all levels of operations and departments engaged to ensure smooth implementation in each property.
This document outlines the minimum of the policies and procedures we will have in place for the safety of our guests and our staff. Please find a PDF version of the document here for download.
Our team and responsiveness is designed to be agile and adaptive, monitoring and working with the latest available information from the WHO and government authorities. As such, practices indicated below may be adapted and changed as the situation evolves, with this document live and subject to change.
GOVERNORS’ CAMP PROPERTIES:
Welcome, Arrival and Check Out
Covid-19 Tests for our Guests
We will be guided by Health Ministry and Government Guidelines in each country we operate in for administering tests to our guests, as well as WHO and IATA recommendations. Covid-19 tests are available, if required, in various medical centres in Nairobi and Kigali.
Hygiene and Cleanliness in Public Areas
Food and Service
Swimming pools at Governors’ Mugie House and Loldia House
The WHO has indicated that pools that are well-kept with chlorine levels between 1-3mg/l, with the pH between 6.8-7.4 are safe. Guest numbers at the pools will be limited, and poolside furniture will be regularly cleaned between uses and will be well-spaced.
Massages and Spa Treatments
Massage treatments are currently not allowed in the countries in which we operate, and so will not be available until further notice.
Health of Governors’ Staff
Guests with illness symptoms
We have a robust medical management team who will consult with the patient and staff, advise the relevant health officials and guide actions based on the Ministry of Health requirements in each country we operate. The safety and comfort of all guests is of the highest priority, and all our staff have received training in handling suspected cases.
GOVERNORS’ BALLOON SAFARIS:
Pick up and Check-In
Flying and Bush Breakfast
Stringent safety measures have been applied, based on IATA and WHO recommendations for aircraft travel.
Waiting Lounge and Check-in Experience
Airplanes and Flying
GOVERNORS’ MEET & GREET NAIROBI SERVICES:
Please do check on the latest government requirements for travel prior to departure. We highly recommend applying for an E-Visa where possible.
Our driver will be waiting for you at the arrivals gate with your name displayed on a sign. They will be wearing a mask and gloves for handling your luggage, and will keep an adequate distance. Our car will have been thoroughly sanitized with cleaning agents, alcohol and steamers for the seats and seatbelts prior to your arrival.