Flex Policy for June, July, August

We know that these are uncertain times and there is concern around global travel; therefore we would like to give you peace of mind when booking a safari with us.

With regards to the Coronavirus pandemic, we are watching and monitoring the situation as it evolves. As it is a complex scenario which can change by the day, we are being sympathetic to the effect the situation is having on people’s desire to travel; we do not want people undertaking what should be a trip of a lifetime, under duress. We would like to give our clients the confidence to book knowing that if you do, the Governors’ Camp Collection will give you the flexibility to change your travel if circumstances change.

We have introduced Temporary Relaxed Terms and Conditions to help you book a new safari with confidence in 2021. Please find details of these terms and conditions HERE.

Please then see below for our terms and conditions regarding our Governors’ | Flex Policy for current June, July and August 2021 bookings.

We are happy to discuss with you any concerns you have, with consideration being given to, amongst other things, current travel advice, airline policies, where you are travelling from, when the booking was confirmed and when you will be travelling. Where a non-Governors’ product is included in an itinerary, we will approach our 3rd party partners and encourage them to adopt the same policy for each specific booking.

Best wishes,
Governors’ Camp Collection.

 

GOVERNORS’ | FLEX POLICY FOR JUNE, JULY AND AUGUST 2021 AMENDMENTS.

The following is the Governors’ | Flex Policy for our Kenya Properties for clients having already made a booking to stay with us in the months of  June, July or August 2021.

  • Providing we have received payment for your June, July or August 2021 booking, or a 30% deposit, and you decide to rebook the dates of your stay with us, we wish to give you the flexibility and option of rebooking your accommodation to any date within 12 months with no penalty. Any variations in seasonal rate will be applied.
  • This offer is subject to space availability and any 3rd party cost increases which arise from the new date of travel will be for the client’s account.
  • All travel arrangements booked or amended under this Flexible policy must be used within 12 months of travel. The deposit already held will be applied to the new booking dates and any balance will be payable 60 days prior to arrival.
  • New bookings require a 20% deposit but may be refunded up to 45 days before travel provided that travel is not possible, or it is reasonably foreseeable that travel restrictions will still be in place on the date of travel. For services booked for third party suppliers, the relevant cancellation penalties will apply.
  • Bookings for Rwanda need to be dealt with on a case by case basis due to date change fees and restrictions on Gorilla permits.

PLEASE ALSO NOTE THE FOLLOWING:

  • We advise all clients to take out comprehensive travel insurance. If bookings cancel then our normal terms and conditions will apply.
  • In the case of an amendment, followed by a cancellation outside of our cancellation terms, we reserve the right to apply the cancellation fees from the early amendment date.
  • This policy does not apply to group bookings.

If you would like a PDF version of our flex policy, available for download please click HERE.

For more information, please contact us on info@governorscamp.com