Governors’ Flex Policy for October bookings

We know that these are uncertain times and there is concern around global travel; therefore we would like to give you peace of mind when booking a safari with us.

With regards to the Coronavirus pandemic, we are watching and monitoring the situation as it evolves. As it is a scenario, which often changes by the hour we are refraining from providing a blanket statement or policy, and we are preferring to treat each booking on a case by case basis, being sympathetic to the effect the situation is having on people’s desire to travel – we do not want people undertaking what should be a trip of a lifetime, under duress. We would like to give our clients the confidence to book, later in the year, knowing that if you do, the Governors’ Camp Collection will give you the flexibility to change your travel dates if necessary and without penalty.

We are happy to discuss with you if needed, regarding any concerns you have, with consideration being given to, amongst other things, current travel advice, airline policies, where you are travelling from, when the booking was confirmed and when you will be travelling. Where a non-Governors’ product is included in an itinerary, we will approach our 3rd party partners and encourage them to adopt the same policy for each specific booking.

The following is the Governors’ | Flex Policy for our Kenya properties for clients having already made a booking to stay with us in the month of October.

  • Providing we have received payment for your October booking or a 30% deposit, and you decide to rebook the dates of your stay with us, we wish to give you the flexibility and option of rebooking your accommodation to any date between up to December 31st 2021 at no additional cost. Any reductions in seasonal rate will be applied.
  • This offer is subject to space availability and any 3rd party cost increases which arise from the new date of travel will be for the client’s account.
  • All travel arrangements booked or amended under this flexible policy must be used by 31st October 2021. The deposit already held will be applied to the new booking dates and any balance will be payable 60 days prior to arrival.
  • Bookings for Rwanda need to be dealt with on a case by case basis due to date change fees and restrictions on Gorilla permits.

Please note the following:

  • We advise all clients to take out comprehensive travel insurance.
  • If bookings cancel then our normal terms and conditions will apply.
  • In the case of an amendment, followed by a cancellation outside of our cancellation terms, we reserve the right to apply the cancellation fees from the early amendment date.
  • This policy does not apply to group bookings.

Please click HERE for a PDF version which you can download.

For bookings or if you have questions, do not hesitate to CONTACT US.