Kenya

Perfecting our product: February 2020

February is generally one of our quieter months and we often take advantage of this by conducting plenty of in-house service training across our collection of top class properties. We thoroughly enjoyed hosting Dan Davies from Dion Wines at Il Moran as he gave our our Mara barmen an in-depth presentation and extensive knowledge on the wines that we stock from him – which originate from some great wine regions – Australia, New Zealand and California!

Dion Wines Training at Il Moran – photo credit Alisa Karstad

We also tried a variety of delicious cocktails made with Russian Beluga Vodka, which we are excited to be introducing into Il Moran in June this year.

Dion Wines Training at Il Moran – photo credit Alisa Karstad

Throughout the company we have put a heavy focus on our online service-training tool (Lobster Ink) over the last few weeks. We are very grateful to Olivia Prioleau who came all the way out from the UK in order to provide the training and the staff have really enjoyed learning more about how they can improve their service techniques. We have a great team at Governors’, who are always eager to learn more about the hospitality industry – and there is great support in place for those who show the desire to study the modules in their own time.

We also welcomed Audrey from Luxury Spa and Wellness Africa to Governors’ Camp towards the end of February. She was here to ensure that our latest spa therapist, Benter, is well prepared and feeling confident for her role starting up at our new property, Governors’ Mugie House in Laikipia, which will be opening this April. We use only the finest spa products from Terres D’Afrique: They are all sourced from African botanicals and fair trade farmers and are almost all entirely certified as organic.

Spa therapy training at Governors Camp – photo credit Will Fortescue

In March we are looking forward to welcoming Josh from Under the Influence – our major wine supplier who will be coming up from South Africa to provide the third training session this year for our barmen. He will spend three days at Loldia House, Mfangano Island Camp and Governors’ Mugie House before heading to the Mara for three days to train the bar staff there.

By Alisa Karstad, Service Manager at Governors’ Camp Collection.

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